FAQ

How do I book an appointment?

• The fastest way to schedule is through our website www.bradysbend.com. You can see all of your options, reschedule if your appointment (as long as your it is not within three days), and receive confirmations to your email/phone. You are also welcomed to call in to speak with our amazing customer service associates.

Is there a charge for Escort or Easy Park?

• No, there is not a fee for Escort or Easy Park currently. If we charge a fee someday, it will be done to help us balance our labor with the demand for the service.

What is the latest pickup time to be off the lot?

• Unit has to be removed from the lot by midnight of your move out day.

Is there a fee for Thursday evening and Saturday?

• Yes, there is a $25 Service Fee.

What lot will unit be parked in?

• An Attendant will direct you to the proper lot for pickup.

Do I need to sign a document for move out?

• No, your move out is covered in your storage agreement.

Do I need to give a 3 day notice when scheduling?

• Yes, we require 3 day notice so we can prepare final invoicing and move any units that may be blocking your unit.

Can I make a reservation for Fall?

• No. We are not prepared to take reservations for the fall. We would like to get back to taking reservations and will do so when we can be transparent about how many spaces we have in the mine that can fit your unit, and we feel confidently we can honor the reservations we take. This applies mainly to units over 11 feet tall. We have thousands of parking spaces for units that are not over 10 foot 8 inches tall.

Do I need to pay in full before my unit is moved out?

• Yes. We are trying to invoice everyone properly for their final month. We are offering discounts and refunds based on which week of the month you move out. Please try to pay your invoice before coming to pick up your unit. If you paid for a full month, but move out early, you will be issued a refund on the following Monday. If you have questions about refunds, staff can explain in detail when you are on site.

What days are Escort days and what times?

• Tuesdays, Thursdays, Fridays, and Saturdays until 10:30. See our scheduling tool at www.bradysbend.com for options and details.

What if I must cancel?

• Cancellations or rescheduling can be done on our website if it is more than three days from your appointment. Cancellations by phone less than 24 hours before your appointment will result in a $30 cancellation fee.

When will I receive final invoice for the current season?

• You should receive your final invoice no later than two days prior to your move out. We will try to invoice you for the exact amount you owe, but refunds and partial refunds will be issued on the following Monday after your move out.

** If you have additional questions, please call our Customer Service team to discuss. If you think we missed something on this FAQ, let us know so we can add to this list!

Why should I store my vehicle with Brady’s Bend Underground Storage?

• Our underground facility provides a unique cost-effective way to protect your investment against the harmful effects of winter weather.
• It eliminates the need to winterize your recreational vehicle as the ambient underground temperature is 54 degrees.
• Our dedicated team, simplified pricing, transparency of storage, and client choice in storage provide you with the best storage experience.

What is the difference between Humidity Controlled and Unconditioned Storage?

Humidity-controlled storage is our premium storage option.

• Humidity- Controlled Storage is available year-round.
• The controlled environment greatly reduces the risk of mold and mildew.
• The humidity levels in our enclosed rooms are continually monitored to ensure proper humidity levels are maintained. (Average humidity in this area is 65%)
• Desiccant products are not required but are considered an added layer of protection for your unit.
• Maximum unit height is under 11’5.
• Autos, Motorcycles, Jet Skis, and Snowmobiles must be placed in humidity-controlled storage.

Unconditioned Storage is our budget-friendly underground storage option available for Boats and RVs.

• Unconditioned Storage is available from September 1 st until May 31 st. It is not available during the summer months due to the high humidity levels.
• The underground ambient temperature is 54 degrees. Humidity is not controlled or monitored in the unconditioned areas.
• Winterization of your vehicle is not necessary.
• The humidity levels in this section are significantly higher as it is based on the outside temperature.
• There is a risk of mold and mildew with this type of storage.
• We recommend utilizing a desiccant product to assist with moisture control.
• Maximum height is under 12’5’.

How do I book my underground storage space and other services?

• Click “Schedule Service” or email info@bradysbend.com for the link to booking your service.
• Select the service and appointment time you would like to book.
• Input all of your necessary information into the form.
• Review that all info provided is correct and select submit to confirm.
• Storage payments are nonrefundable.
• Scheduled appointments are required for unit drop-off.
• There is a $75 rush fee applied to any walk-in without a confirmed storage space or scheduled drop-off appointment.

Do you have a minimum length of stay requirement?

• There is no minimum stay requirement.
• Lease terms are month-to-month.

What is the cost of storage?

• View the Pricing page on our website for specific information on the storage types available. Pricing is based on the height and length of your recreational vehicle.
• Specific Unconditioned Over-Height spaces are limited and require consultation with our Storage Specialist regarding rates and availability.

How are vehicles measured?

• Autos, Motorcycles, Jet skis, and Snowmobiles are not measured. The prices are based on the vehicle type, not measurements.
• RV’s, Boats, and other items are measured for height and length to confirm your monthly storage rate.
• Height is measured from the ground to the highest point (top of the AC)
• Length is measured end to end (tip to tail)
• All units must be measured prior to entering the underground facility.

Do you offer military discounts?

• Brady’s Bend proudly supports our military, and we thank you for your service.
• A 10% discount is offered to all active-duty military.
• A 5% discount is offered to all veterans.
• Valid Military ID will be verified.

Can I receive a quote for long-term storage?

• Upon request, we can provide you with a quote for long-term storage.

How should I prepare my vehicle for storage in an underground facility?

Here is the basic information for every vehicle.

• A Clean and Dry Unit (Inside and Outside) gives the best storage experience.
• Remove all garbage and perishable items.
• Clean all surfaces with mild soapy water to remove sunscreen lotions and oil products. This can contribute to mold/mildew. Refrain from using Armor-All.
• Spray the interior with Lysol Disinfectant.
• Damp Rid desiccant products are highly recommended to assist in absorbing moisture in your unit.
• Label all personal wheel chocks and hitch blocks left with your unit for storage.
• Remove all valuables.

Specific vehicle preparation and requirements are based on the unit type and storage selected. Please visit the “Tips & Tricks” section of our website for more specific details.

How does my vehicle get parked in the mine?

Easy Park Service

• For your convenience, we offer an Easy Park Service. This is a convenient way for you to drop off your unit with what works best for your schedule.
  • After completing your storage agreement and payment, you can schedule your drop-off based on your availability – daytime, nighttime, or weekends. You park your unit in one of our designated parking areas, attach one of the hitch locks (if you prefer), and we will park it in the mine for you.
  • There is an applicable Easy Park service fee for autos and motorhomes.

Mine Escort Service

• All unit storage preparation must be completed outside the mine prior to your scheduled appointment time. This includes disconnecting batteries, covering, and removing sway bars.
  • You will be escorted into the mine by one of our experienced technicians to assist you in parking your unit as directed.
  • Escort appointments are scheduled during our normal business hours with a specific scheduled appointment time. If you are late for your appointment, you may be required to reschedule.
  • There is an applicable escort fee for boats, travel trailers, and miscellaneous vehicle escorts.

Do you offer added services to assist with maintaining my vehicle while in storage?

• We offer the following fee-based services:
  • Vehicle start-ups – you decide the frequency.
  • Mid-season unit checks with desiccant changes.
  • Assistance with low tires and dead batteries
  • We also partner with Seybert Automotive Services and Allegheny Power Sports to assist you with the routine maintenance and annual state inspections for your vehicle.

What if I forget something needed for my unit before I place it in storage?

• We offer the following retail items to assist with items forgotten:
  • Sheets of plastic to protect against dust.
  • Fuel and Marine Stabilizer
  • Damp Rid desiccant buckets
  • Hitch Pins and Locks.

Do I have access to my unit while in storage?

• You can schedule an appointment for a unit visit during our normal business hours Tuesday through Thursday.
• All visitors are required to be escorted to their unit.
• The technician will remain with you during your visit. No one is permitted in the facility unescorted.
• The allotted time for a visit is 30 minutes.
• Unit visits are not permitted during our heavy traffic seasons.
• No maintenance is permitted in the storage area.
• There is an applicable visit service fee.